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AI Solutions for Swiss Business

Conversational AI for Customer Care

Deliver exceptional customer experiences with GMS AI Chatbots that can handle complex conversations by providing accurate, intelligent and personable responses - around the clock, in any national language

GMS AI Chatbots
Redefining Customer Communications

Advantages of the GMS AI Chatbots

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Immediate Responses

Provide authentic and efficient support to your customers any time and on any channel.

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Multilanguage Capabilities

GMS AI Chatbots are able to seamlessly switch between all Swiss national languages.

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Increased Agent Productivity

Automate routine customer enquiries to let your team focus on the core business.

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Intelligent and Adaptive

Advanced AI technologies can independently resolve up to 80% of common inquiries.

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Advanced Security and Data Protection

Your data is stored within the EU under the highest security standards.

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Cost Savings

GMS AI Chatbots help you reduce labour costs and easily scale your operations.

our numbers

Why GMS

9/10

customers satisfied

ISO

ISO/IEC 27001 and ISO 9001 certification

20

years of industry leadership

700+

enterprise customers

8bn

messages sent

Enabling Genuine Conversations

Your Swiss-based AI Solutions Partner

For Customer Care

For Customer Care

Reach your NPS and CSAT targets by providing instant responses via customer-preferred channels 24/7.

For Marketing & Sales

For Marketing & Sales

Initiate interactions, guide your customers through the funnel, and delight them at any stage of their journey.

For Conversational Commerce

For Conversational Commerce

Streamline your customers' path to purchase by providing intelligent assistance at any touch point - from discovery to purchase.

Experiences That Count

Featured Success Stories

 

Global fast food chain

30% increase in self-service in 10 weeks

 

Only 10 weeks after implementing GMS AI Chatbots, a global fast food restaurant chain has seen a significant boost in customer care efficiency.

International finance call centre

 75% accuracy in recognising customer queries

 

A large international bank was able to accurately recognise and respond to 75% of customer requests only 10 weeks after the solution implementation.

Your Solution for Smart Customer Interactions

Ready for the Next Step?

We understand that every company is unique. We support our customers to find a customised solution that suits their business.
Dulce Torrero
Dulce Torrero
Enterprise Solutions Sales Lead, GMS Switzerland

There are no silly questions

All you need to know about AI Chatbots

Some of our customers' most frequently asked questions are answered here. 

If you have any additional questions, please don't hesitate to contact us - our team is always available for you. 

How do AI Chatbots improve my customer service?

AI Chatbots automate standard inquiries and provide immediate answers – around the clock. This relieves your team from repetitive tasks and allows them to handle important customer inquiries more quickly and efficiently.

Can AI Chatbots be integrated into my existing system?

Yes, AI Chatbots by GMS can be integrated with your existing systems like CRM or messaging channels such as WhatsApp, Viber, and social media. 

How secure is the data processed by AI Chatbots?

Data security is our highest priority. AI Chatbots use end-to-end encryption and are ISO 9001, ISO 27001, ISO 27701, and ISO 22301 certified. This ensures that all your company’s information and your customers' data are fully protected.

What differentiates GMS AI Chatbots from other chatbots on the market?

AI Chatbots by GMS are powered by advanced AI technologies, including Natural Language Understanding (NLU) and Large Language Models (LLM). This allows them to understand complex phrases and respond to customer inquiries naturally. These technological advantages make AI Chatbots the first choice for companies looking to automate and optimize their customer service